Which three Demisto Incident type features can be customized under Settings > Advanced > Incident Types?

Which three Demisto Incident type features can be customized under Settings > Advanced > Incident Types?

• A. Define whether a playbook runs automatically when an incident type is encountered
• B. Set reminders for an incident SLA
• C. Add new fields to an incident type
• D. Define the way that incidents of a specific type are displayed in the system

Answer: (A)

The ability to define whether a playbook runs automatically when an incident type is encountered is essential for streamlining incident management processes in Demisto. This feature ensures that specific, predefined responses are triggered automatically based on the characteristics of the incident being handled. By customizing this setting, organizations can enhance their operational efficiency, reduce response time, and maintain consistent handling of incidents. The automated playbook execution allows security teams to focus on analyzing and addressing the incidents rather than manually triggering responses, thus allowing for a more proactive approach to incident management. This feature is particularly important in environments where quick response times are critical, such as cybersecurity incidents, where immediate action can mitigate the impact of the threat.

The ability to define whether a playbook runs automatically when an incident type is encountered is essential for streamlining incident management processes in Demisto. This feature ensures that specific, predefined responses are triggered automatically based on the characteristics of the incident being handled.

By customizing this setting, organizations can enhance their operational efficiency, reduce response time, and maintain consistent handling of incidents. The automated playbook execution allows security teams to focus on analyzing and addressing the incidents rather than manually triggering responses, thus allowing for a more proactive approach to incident management.

This feature is particularly important in environments where quick response times are critical, such as cybersecurity incidents, where immediate action can mitigate the impact of the threat.